Paw Pals

Customer Reviews

“
Second time I had to use the service. Very happy both times. First time I brought a cat to them, this time they picked him up at the vet.

Very good service to deal with. Got the remains back in the time promised.

Will use them again and I strongly recommend them as I previously used another service that was as not open regarding their offerings and procedures.

Al R.
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November 25, 2021
Thank you, Rick and Larry, for the care and compassion you showed during such a difficult time. Coco’s passing was sudden and heartbreaking, but your kindness and professionalism brought us comfort when we needed it most. Your staff handled everything with such grace and respect, and made a painful process feel a little lighter. We’re so grateful for the gentle way you cared for our little lady.

Michael N.
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May 19, 2021
Rick, Thank you so much for helping us make the final arrangements for Ming. Knowing Pets at Peace was there again when we needed support was very comforting. Susan handled everything from the first call to meeting us when we came to pick her up with kindness and a gentle manner so very much appreciated. Kevin was kind and considerate too. All in all, a very sad experience made better by your supportive staff and wonderful service.

Joanna P.
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July 14, 2022
Pets at Peace has taken care of our three girls, Suzy, Happy and Kasey. Everyone was so caring and sympathetic with our losses and made the whole process simple and took stress off of us. We received beautiful wooden urns with their pictures and paw prints and even a nose print. Thank you Pets at Peace for you service and caring.

Kathleen P.
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January 23, 2024
Losing a pet is never easy, especially letting go.
Pets at Peace gave me the peace of mind that I made the right decision for my pet. They provided me with options to memorialize her and make keepsake memories, like her paw and nose prints. I highly recommend this service to anyone looking to remember their pet.

Jennifer R.
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September 17, 2023
Pets at peace has been great to me and my pup. I had a bit of a situation where I needed to split my pets ashes and they took it on with no question asked.

Susan is absolutely amazing, quite literally the most amazing person for this job. I will forever be grateful for her and pets at peace’s services.

Emonie M
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July 5, 2023
We have used Pets at Peace many times and would trust no one else with our fur babies. We just lost our beloved dog and Susan was absolutely wonderful 💙 She truly cares and understands that our baby was family. We always tell all our friends with fur babies to use their services. We also want to thank Rochester Emergency Vet Services for making sure that our Max was treated like family.

Diane S.
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January 7, 2025
Losing my Reeses was one of the hardest things to go through. The staff at Pets at Peace were truly incredible. Susan was an angel throughout it all, she helped me order his permanent urn and she even filled my urn necklace which I ordered separately through Etsy. Losing a fur baby was and is hard, I will forever use their services when it’s time for goodbyes.

Skyler B.
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November 17, 2024
I have never had to go through such a traumatic experience. Having to part with my Roxy was so heartbreaking & difficult. She & I were together almost 24/7 for 13 + years. She was my shadow & was loved by everyone & gave everyone so much love in return. Thank you so much to Rochester Emergency Veterinary Services and Pets at Peace for your love & compassion & for making this enormous loss of my precious Roxy a bit more bearable.

Jennifer S.
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February 25, 2025
I used pets at peace when my dog passed. It was my first experience with pet cremation, and they were incredible. So kind, and sensitive to the pain you go through when you lose a beloved pet. They have a viewing room set up like a typical funeral home and will arrange your pet for you to say goodbye (for anyone who feels like handling your deceased pet would be traumatic - as I did - this was beyond appreciated). They also did a fur clipping and put it in a nice little box, paw print and her ashes are in a beautiful wooden box - all for less than the E-vet would charge to just cremate. Highly, highly recommend.

Anna D.
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September 13, 2024
Couldn’t have been more pleased with their service! We unfortunately lost our pet at home on not only a weekend but on a holiday and during a pandemic! They responded back to me right away and were very helpful, professional and compassionate. Thank you

Catt V.
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March 22, 2025
I’ve been using Pets at Peace for the last 10 years. My most recent loss was my precious dog Olivia. From my phone call with Angelo, to John picking her up to meeting with Courtney, my experience was wonderful! It’s a difficult time and every single time I’ve used your service you give me time to cry, talk about my pet and let me mourn. I couldn’t go through this without your staff.

Crista S.
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April 9, 2022
This is my first time using Pets at Peace. They were wonderful beginning to end. Thank you for taking care of my Luna on her final journey

Anna G.
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December 8, 2024
The kindness and caring the staff at both locations gave our family during the loss of my daughter’s beloved chameleon, was what our world should be about. The process was easy, quick and so very thoughtful and kind. Thank you especially to Jane and Larry.

Emily M.
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October 11, 2024
My kitty passed away after a pretty quick and unexpected illness. she was still young, my family is still absolutely heartbroken. Courtney and the other workers at Pets at Peace were so caring and kind. I can't recommend them enough. I'm so glad to have snowballs ashes back home with the family.

Andrea Q.
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I HIGHLY recommend Pets at Peace! Experiencing the loss of a beloved pet like my dog Brody was one of the saddest days of my life. Ricky and his employees went above and beyond for me. I could barely talk when I called to tell them Brody was gone and needed him to be picked up. Pets at Peace took care of everything for me. I knew Brody would be handled with this upmost care.

Timmy M.
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May 16, 2022
This is a business no pet owner wants to use, but I'm grateful for the services they provided. Professional, compassionate and they returned my dogs ashes promptly. A beautiful wooden presentation box and a paw print were unexpected. The service I had used with previous pets returned them in a tin box. I would recommend them without hesitation.

John M.
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November 17, 2023
Pets at Peace treated my Midnight as if he was a family member. They set up his urn in a private viewing room, gave me fur clippings and a paw print. They were super quick with picking him up and responded to me on Super Bowl Sunday. Top notch and first class! Thank you for taking care of my cat!!!!

Natasha P.
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December 14, 2023
Their service is outstanding along with the choice of cremations. They provide so many extras that help in the grieving process. When I first called the woman I spoke to was so patient. I had a difficult time getting the words out through my tears. She just let me take my time.

Richard N.
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February 1, 2025
Words can't express my gratitude for pets at peace. They truly treat your pet like family. My beloved dog crossed the rainbow bridge on a Tuesday and I was able to bring him back home that Friday. The staff and owner are professional, compassionate and just all around AMAZING! Thank you Pets at Peace for EVERYTHING!!!

Lindsay R.
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May 10, 2024
They did have the best prices that I found when looking online if you want to receive the ashes back. Lollipop had the best price if you were leaning towards a group cremation and not receiving ashes back. Their price includes an ink paw print and they put the ashes in a little wooden box.

I would definitely consider them again if I was in need of this service in the future.

Max K
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January 30, 2025
I appreciate pets at peace so much.After losing my hamster Mr.Nibbles we decided to cremate him. In less than two days, they called and said he was ready really quick in the staff was very nice.

Camden C.

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